Privacy Policy
Published in January 2026, Home From Home Sanctuary (HFHS) is dedicated to protecting and respecting your privacy in line with the EU General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This statement outlines when and why we collect personal information, how we use it, the circumstances under which we may share it, and how we keep it safe. It applies to fulfilling customer contracts, marketing activities, and to individuals applying for jobs at Home From Home Sanctuary.
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We collect personal data in a few situations, like when you sign up for our services or interact with us in person, online, by phone, on social media, or through our website. We mainly use this information to provide customer service, but we also gather it from suppliers, partners, and people applying for or working at our company. Your data may be used to send marketing communications you’ve consented to, share updates about products or services you’ve purchased, respond to inquiries or job applications, follow up on support requests, fulfill contractual obligations like sending confirmations or invoices, notify you of service disruptions, conduct surveys, or process job applications. Our legal reason for collecting this data is to meet our obligations under agreements with customers, partners, and suppliers.
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We collect customers’ names and contact details, along with any feedback, comments, and questions shared during service-related interactions like meetings, phone calls, documents, or emails. From our websites, we may gather IP addresses and information about actions taken on the site.
If you apply for a job at HFHS, we collect the information you provide during the application process. Once hired, we collect employees’ names, contact details, and payment-related information.
HFHS does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal information.
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We keep personal data only as long as needed to serve the purpose it was collected for, while also taking into account the need to answer questions, fix any issues, meet legal obligations, handle claims or complaints, and ensure security. This means we may hold onto your data for a reasonable time after your last interaction with us. Once it’s no longer needed, we’ll securely delete it. We might also use it for internal statistics and analysis.
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You have several rights when it comes to your personal data. You can ask for a copy of the data HFHS holds about you, or request corrections if it’s inaccurate or outdated. Customers can update their profiles by logging into the app or online portal. You can also ask for your data to be deleted when it’s no longer needed, and withdraw consent for data processing anytime—like opting out of e-marketing. To stop receiving marketing emails, just use the unsubscribe link in our messages. Keep in mind you’ll still get essential system and account-related notifications from HFHS.
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TYou have the right to ask HFHS for your personal data and, if possible, have it transferred directly (in a portable format) to another data controller when processing is based on consent or a contract. You can also request that further processing of your data be restricted if there’s a dispute about its accuracy or how it’s being used. Additionally, you can object to the processing of your personal data if it’s based on legitimate interest or direct marketing. Questions about your privacy rights should be submitted via the “Contact” form on our website.
We may use cookies and web beacons (Website Navigational Information) to collect details as you browse our sites. This includes standard browser information like type and language, your IP address, and actions taken on the site, such as pages viewed and links clicked. This helps make our websites run more smoothly, provides useful business and marketing insights, and gathers data like operating system, referring page, and ISP domain to understand how visitors use the site. Cookies and similar tools also help us customize the website to your needs and detect or prevent security threats and misuse. On their own, cookies and web beacons do not personally identify you.
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We don’t share, sell, rent, or trade your personal information with third parties without your consent, except in the situations described here. Sometimes we work with trusted third-party service providers—like distributors, agents, or sub-contractors—who help deliver services on our behalf. If the law requires it, we’ll disclose personal information to protect our rights or comply with legal processes, but we’ll take steps to keep your privacy intact. We may also use sub-contractors to handle personal data, and we make sure they follow this Privacy Policy and relevant data protection laws by signing a Data Processing Agreement.
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If a sub-contractor handles Personal Data outside the EU/EEA, it must comply with the EU Privacy Shield Framework, the EU Standard Contractual Clauses for transfers to third countries, or another clearly defined lawful basis for transferring personal data internationally.
Changes to this Privacy Statement
HFHS may update this Privacy Statement at any time, and the latest version will always be available on our websites. We recommend checking it from time to time to stay informed and ensure you’re comfortable with any updates.
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If you apply for a role with HFHS, we will collect and process your personal information such as your name, contact details, CV, work history, references and DBS information (where required).​
This information is used only for recruitment purposes, assessing suitability for roles and legal requirements. Recruitment data will be stored securely and only kept for us long as necessary.
How long do we keep your data?
We only keep your data for ad long necessary to provide services or meet legal obligations. This includes clients records, booking information and recruitment data. Data is securely deleted when no longer necessary.
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We do not knowingly collect personal data for children under the age of 16 without parental or guardian consent.
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We may use secure third-party platforms such as booking systems, emails providers or website hosting services to operate our business. These providers are GDPR complaint and only process data on our behalf.
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If we make any significant changes to our privacy practices, we’ll let you know by email or post a notice on our websites before the changes take effect.
If you’re unhappy with how your personal data has been handled, you can first reach out to our team via the “Contact” form on our website.
If you’re still not satisfied, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk or write to:
Rubis House, 15
Friarn Street
Bridwater
TA6 3LH
When getting in touch to find out what information we hold about you, it’s helpful if you provide your full name, company, and email address.
